Return Policy

We're here to help you feel better. It's as simple as that.

If our products and customer service hasn’t helped you, we’re happy to refund you within 30 days of purchase without any hassles.

To initiate a return, login to your account at, choose the order you'd like to return and click "Request return". When we receive the product back to our warehouse, we’ll be happy to send your full purchase price back to the original charge method.

The customer is responsible for properly packaging, printing the return label, and shipping the products to us.

We accept all major shipment methods, with USPS Priority Mail being the most reliable and affordable in most cases.

NewFlora is not responsible for returns that are lost or damaged in transit.

If you purchased our product from your healthcare provider or another authorized reseller, we ask that you please get in touch with them about their return policy. We unfortunately cannot be responsible for providing refunds on those purchases.

We stand by our products and service and our entire existence is to help you feel better.

We’ll do everything in our power to achieve that goal.

That’s our promise to you.